General FAQ
(for BLINDBOX questions please check after general FAQ)

How can I place an order?
To place an order you have to be registered in Outwine.com. First add the wines and the quantities of each product to the shopping cart, fill in the information regarding the billing and delivery addresses, choose the method of payment and finish checkout.
After paying, the order will be processed and sent to the delivery address.

How can I register?
First you have to create a username and a password. The username will be the email address used to register and the password will be chosen by the user. The user will be, later, asked his age (date of birth).
All personal data is accessible in the client file and may be altered at any time.

What means of payment can I use?
Outwine accepts most means of payment such as Visa credit cards, Master Card, American Express and Paypal.

In what countries does Outwine make deliveries?
We accept orders from all over the world, except from countries that are not in our list of delivery places’ selection, and those subjected to the applicable laws on the import of alcohol in each country.
In case of doubt please contact us.

What means of transportation does Outwine use?
Our deliveries are made by door to door express service in all the countries where we operate. In Europe deliveries are made by land and in the rest of the world they may be made by plane.
You can follow the status of delivery in our site.

What are the shipping costs?
The shipping costs vary according to the quantities per order and/or weight of that same order and the final destination address. The shipping costs are calculated after the checkout and added to the final amount of the order. Check here.

The prices displayed include VAT at the legal rate in force.
All charges levied in the destination countries fall under the responsibility of the ones who place the order so it is up to the client to ask the customs authorities of that same destination country for information on the subject.

What are the delivery deadlines?
The delivery deadlines vary from 3 to 5 working days from the shipping date in Europe and 5 to 7 working days from the shipping date in the rest of the world.  Check here.

Damaged Orders?
All damaged orders should be immediately returned to the shipping company that has made the delivery and the client should promptly inform Outwine of the mishap.

What is Outwine’s return policy?
We aim at the full satisfaction of our clients. Therefore, if you are not pleased with your order, contact us as soon as possible for outwine@outwine.com, and together we will find the best solution for your problem.

Can I modify or cancel my order?
Yes, you can. Upon the reception of our confirmation email, please answer that same email asking for a modification or cancellation of the order. 24 hours after the confirmation of the payment, the order will be shipped and can only be cancelled upon devolution.

How can I get email notifications?
To be updated with our information all you have to do is register in our site www.outwine.com. You will be able to cancel our Newsletter at any time.

I lost my password?
When using our site you may use the link “Forgot my password” and a new password will be sent to the registration email.

You may contact us by email to customercare@outwine.com. We are also available by phone +351 214 875 720, Monday to Friday from 9:30 to 13:00 and from 14:30 to 18:00.



What is a BLINDBOX?
BLINDBOX is an exclusive product from Outwine composed by 6 bottles of Portuguese wine, bought in BLIND, and offers you the chance to taste, monthly, a selection of our favourite wines. 
Its objective is to surprise you and provide you with unforgettable moments of joy and happiness with your friends.

How much does each BLINDBOX costs?
50€ (vat included) plus shipping costs. Free shipping for deliveries to Portugal, excluding Madeira and Azores islands.

What kind of wines are included?
BLINDBOX has only Portuguese wines. It can include Red wines, White wines, Verde wines, Rosé wines, Sparkling wines, Porto wines, Madeira wines, Moscatel Wines..., with technical specifications and also some recommendations from the producers.

How often are there new BLINDBOX?
Monthly. Every month between the 1st and the 8th a new BLINDBOX is released.

Do the wines included in the BLINDBOX vary?
Yes, every month the wines included in the BLINDBOX are different from previous ones.

How can I order a BLINDBOX?
Go to www.outwine.com and register. Then, go to SPECIAL OFFERS and click at BLINDBOX. You shall ADD how many BLINDBOX you wish. Then, just click on your CART and go to CHECKOUT.

How many BLINDBOX may I order?
You can order as many BLINDBOX as you wish. If you wish them to be delivered at different addresses, please make one operation for each new address.

Do I have to order every month?
No, you can buy only when you desire. 

Until when do I have to order my BLINDBOX?
You may order your BLINDBOX whenever you want.
To receive the BLINDBOX that will be released between the 1st and the 8th of the following month, you must buy it until the 20th of the previous month.
In case you do it after the 20th, you will depend on available stock. If the stock no longer exists, you will receive the BLINDBOX of the following month.
Therefore, buy until the 20th of each month to grab your next month BLINDBOX. For example, buy it by December 20th  and you will receive your shipment between 1 to 8 of January. Buy it by December 21st  and you will receive your shipment between 1 to 8 of February.
Any further questions, please contact customercare@outwine.com.

Can I offer a BLINDBOX to a friend?
Yes you can. When you checkout, on the tab ADDRESS, you only have to introduce your friend´s shipping address.
If you want us to send an email to congratulate your friend, please just fill  in IF IT IS A GIFT (name, date that you wish your friend receives the email and your friend´s email address). 

What will happen if I will fall in love about the wines I taste?
You only have to look for it at www.outwine.com and buy it until they are sold out.

Can I return my BLINDBOX?
At Outwine, we dedicate all our effort to supply to our customers high  quality products and services. Your satisfaction is our priority.
In case you are not satisfied with your BLINDBOX, please get in touch with us at Customers Care within the next 7 days after you receive your order.
Your return will depend on the good condition and good conservation of the products that compose your BLINDBOX and only can happen for all the products.